Fbage respects your privacy. This privacy policy explains what data we collect, how it is used, and what rights you have over your information. By using Fbage, you agree to this policy.
Introduction & Scope
Fbage (fbage.net) is a trusted online betting platform serving users in Bangladesh. We know how important your personal information is to you. That's why Fbage's privacy policy is built on complete transparency — no hidden clauses, no complex legal jargon.
This privacy policy applies to the fbage.net website, the mobile app (if applicable), and all Fbage services. It is in effect whenever you open an account, place bets, or contact our customer support.
Our Terms & Conditions and Responsible Gaming Policyand serves as a complement to this Privacy Policy. Together, all three documents form the complete legal framework governing your relationship with Fbage.
Fbage complies with Bangladesh's data protection regulations and international data security standards. Our servers are hosted in secure data centers with the highest levels of protection in place.
What Information We Collect
Fbage only collects information that is necessary to provide our services. We never collect data we don't need. A detailed breakdown of what we collect is listed below:
Information You Provide Directly
- Full name, date of birth & gender
- Email Address & Mobile Number
- Residential address
- National ID (NID) or passport number (for KYC verification)
- Payment Information — mobile banking numbers, bank account details
- Information you provide when contacting customer support
Automatically Collected Information
- IP Address & Device Type
- Browser type & version
- Time and Duration of Site Visits
- Which pages you visited and how long you spent on them
- Betting activity & transaction history
- Device operating system & screen resolution
| Data Type | Purpose of Collection | Mandatory? |
|---|---|---|
| Name & Contact | Account Creation & Communication | Yes |
| Identity Documents | KYC Verification | Yes (for withdrawals) |
| Payment Information | Transaction Processing | Yes |
| Browsing Data | Security & Improvement | Automatic |
| Betting History | Service Delivery & Analytics | Automatic |
How Your Information Is Used
Fbage uses your information only for specific, legitimate purposes. We will never use your data for any purpose not outlined in this Privacy Policy.
Primary Purposes of Use
- Account Management: To create, verify, and manage your Fbage account.
- Service Delivery: To provide betting services, process payments, and complete withdrawals.
- Security Assurance: To prevent fraud, money laundering, and other illegal activities.
- Customer Support: To resolve your questions and complaints quickly.
- Personalization: To present services and offers tailored to your preferences.
- Legal Obligations: To comply with legal demands from government or regulatory authorities.
- Responsible Gaming: To identify patterns of excessive betting and provide appropriate support.
- Platform Improvement: To analyze user experience and improve our services.
Fbage never sells your personal information. No data is passed on to third-party marketers. You will not receive spam or unsolicited ads without your consent.
Data Sharing Policy
Fbage does not sell your data to any third party. However, limited information may be shared in certain situations to deliver our services:
Service Provider Partners
We use trusted third-party services for payment processing, identity verification, and technical infrastructure. These partners are only given the information they need to perform their specific functions, and they are contractually bound to uphold our privacy standards.
Legal Obligations
We may be legally required to disclose information in response to court orders, government investigations, or valid demands from regulatory authorities. In such cases, we will make every effort to notify you in advance, unless prohibited by law.
Business Transfer
In the event of a merger or acquisition involving Fbage, user data may be transferred as a business asset. The new owner will be bound by this Privacy Policy.
| Type of Third Party | Shared Information | Purpose |
|---|---|---|
| Payment Gateway | Payment Details | Transaction Completed |
| KYC Service Providers | Identity Documents | Identity Verification |
| Legal Authorities | Applicable Information | Legal Obligations |
| IT Service Providers | Technical Data | Platform Operations |
Cookies & Tracking Technologies
Fbage uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored in your browser.
Types of Cookies
- Essential Cookies: Required for the site to function properly. Stores login sessions and security tokens. These cannot be disabled.
- Functional Cookies: To remember your preferences (language, settings). These are optional.
- Analytics Cookies: To collect site usage statistics, helping us improve our services.
- Security Cookies: Used to detect fraud and unauthorized access.
Cookie Controls
You can disable or delete cookies through your browser settings. Note that disabling essential cookies may prevent Fbage from functioning properly and could affect your login session.
You will be notified about cookie consent on your first visit to Fbage. You can update these settings at any time.
Data Retention Period
Fbage does not retain your data longer than necessary. Each type of data has a defined retention period:
| Data Type | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Transaction Records | 7 years as required by law |
| KYC Documents | 5 years after account closure |
| Customer Support Conversations | 3 years |
| Log & Session Data | 12 months |
| Marketing Consent | Until Consent Is Withdrawn |
Certain data may need to be retained beyond the periods stated above due to legal or regulatory requirements. Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.
Your Rights
You have several important rights regarding your personal data on Fbage. You may exercise these rights at any time.
Right to Access
You have the right to know what personal data we hold about you and how it is being used.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Deletion
You may request that your data be deleted under certain circumstances.
Right to Restrict Processing
You can request a temporary pause on the processing of your data in certain circumstances.
Right to Data Portability
You can receive your data in a structured, portable format.
Right to Object
You can object to specific uses of your personal data.
To Exercise These Rights support@fbage.netto send us an email. We will respond to your request within 30 days. In some cases, legal obligations may prevent us from fulfilling a request — if so, we will explain why.
Minor Protection
Fbage is an 18+ platform. No one under the age of 18 is permitted to use Fbage. We do not knowingly collect any information from minors.
Age is verified at registration and confirmed through the KYC process. If we become aware that a minor is using Fbage, their account will be suspended immediately and all collected data will be deleted.
If you believe your child is using Fbage, please contact support@fbage.net immediately. We will take swift action.
Privacy Policy Updates
Fbage may update this privacy policy from time to time. Any changes will be reflected with a new date on this page. For significant changes, a notification will be sent to your registered email address.
Continuing to use Fbage after any changes have been made will be considered acceptance of the updated policy. If you do not agree with the new policy, you may close your account.
The date of the latest update is always shown at the top of this page. Check back regularly to stay informed.
Contact Us
If you have any questions or concerns about this Privacy Policy, don't hesitate to reach out. Our dedicated privacy team is always ready to help with any questions you may have.
- Email: support@fbage.net
- Response Time: Typically within 24–48 hours
- Customer Support: Available via live chat 7 days a week, 24 hours a day
For formal data privacy requests, send an email with the subject line "Privacy Request". We will verify your identity and respond promptly.